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SHIPPING POLICY

A legal disclaimer

​Shipping Policy

Last Updated: 6 July 2026

Thank you for shopping at Tiny's Herbal. We take great care in preparing and packaging every order to ensure your products arrive safely.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends or public holidays will be processed on the next business day.

During busy periods or seasonal promotions, processing times may be slightly longer.

2. Shipping Destinations

Tiny's Herbal currently ships within the Netherlands.

We may expand shipping to other European countries in the future.

If you are interested in shipping outside the Netherlands, please contact us before placing your order.

3. Shipping Costs

Shipping costs are calculated automatically during checkout based on the destination and the weight of your order.

The applicable shipping costs will always be displayed before payment is completed.

4. Delivery Times

Estimated delivery times after dispatch are:

Netherlands

  • 1–3 business days

Delivery times are estimates only and may vary due to circumstances beyond our control, including weather conditions, carrier delays or public holidays.

Tiny's Herbal cannot guarantee exact delivery dates.

5. Shipping Partners

Orders are shipped using trusted delivery companies, including:

  • PostNL

  • DHL

  • Other professional courier services when appropriate

The carrier may vary depending on the destination and shipping method selected.

6. Order Tracking

Where available, customers will receive a shipping confirmation email containing a tracking number after the order has been dispatched.

Tracking information may take several hours to become active after shipment.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Tiny's Herbal is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

8. Damaged Parcels

If your parcel arrives damaged, please:

  • Inspect the package immediately upon delivery.

  • Take clear photographs of the damaged packaging and products.

  • Contact us within 48 hours of receiving your order.

Please email:

tinysherbal.nl@gmail.com

We will work with you to find an appropriate solution as quickly as possible.

9. Lost Shipments

If your order has not arrived within the expected delivery period, please contact us.

We will investigate the shipment with the carrier and keep you informed throughout the process.

10. Failed Delivery Attempts

If a delivery cannot be completed because:

  • nobody was available to receive the parcel,

  • the parcel was not collected from a pickup point,

  • or an incorrect address was provided,

the parcel may be returned to Tiny's Herbal.

Additional shipping costs for resending the parcel may apply.

11. Force Majeure

Tiny's Herbal cannot be held responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Transport disruptions

  • Customs inspections

  • Carrier delays

  • Strikes

  • Government restrictions

12. Contact

If you have any questions regarding shipping or delivery, please contact us.

Tiny's Herbal

Website:
https://www.tinysherbal.nl

Email:
tinysherbal.nl@gmail.com

Chamber of Commerce (KvK):
98815520

VAT Number:
NL868655302B01

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