Heeft u vragen over de handgemaakte verzorgingsproducten van Tiny's Herbal? Bekijk onze veelgestelde vragen voor alle informatie over bestellingen, verzending en productingrediënten. DISCOVER OUR STORE FAQ Welcome to Tiny's Herbal FAQ section, where you can find answers to common questions about our natural soaps, candles, and wellness products. If you need personalized assistance, feel free to reach out to our team. Custom Orders At Tiny's Herbal, we proudly offer worldwide shipping for all our natural soaps, candles, and wellness products. Our team ensures safe packaging and prompt delivery to your doorstep, making your shopping experience convenient and hassle-free. Looking for something unique? At Tiny's Herbal, we welcome custom orders tailored to your preferences. Contact us to discuss your ideas, and our team will work with you to create personalized natural soaps, candles, and wellness products. Shipping Information At Tiny's Herbal, we proudly offer worldwide shipping for all our natural soaps, candles, and wellness products. Our team ensures safe packaging and prompt delivery to your doorstep, making your shopping experience convenient and hassle-free. Product Returns We want you to be completely satisfied with your purchase from Tiny's Herbal. If for any reason you're not, we accept returns within 30 days of delivery. Simply contact us, and we'll guide you through the process to ensure a smooth return experience. DISCOVER OUR STORE FAQ

Bekijk de algemene voorwaarden van Tiny's Herbal. Hier vindt u alle belangrijke informatie over het gebruik van onze webshop, bestellingen en onze leveringsvoorwaarden in Nederland. TERMS & CONDITIONS Legal Disclaimer Terms & Conditions Last Updated: 6 July 2026 Welcome to Tiny's Herbal. These Terms & Conditions apply to all orders placed through our website. By using our website or placing an order, you agree to these Terms & Conditions. 1. Company Information Tiny's Herbal Website: https://www.tinysherbal.nl Email: tinysherbal.nl@gmail.com Chamber of Commerce (KvK): 98815520 VAT Number: NL868655302B01 2. Applicability These Terms & Conditions apply to all offers, orders, purchases and agreements made through the Tiny's Herbal webshop. By placing an order, the customer agrees to these Terms & Conditions. 3. Products Tiny's Herbal offers handmade home fragrance products, including but not limited to: Soy candles Reed diffusers Room sprays Home fragrance products Gift items Because many products are handmade, slight differences in colour, appearance or fragrance may occur. These variations are natural and do not constitute defects. 4. Prices All prices displayed on our website are in Euro (€) and include Dutch VAT unless otherwise stated. Tiny's Herbal reserves the right to change prices at any time. Price changes do not affect orders that have already been confirmed. 5. Orders After placing an order, you will receive an order confirmation by email. A purchase agreement is concluded once Tiny's Herbal has accepted your order and payment has been successfully processed. Tiny's Herbal reserves the right to refuse or cancel orders in exceptional circumstances, including suspected fraud or pricing errors. 6. Payments Payments are processed securely through trusted payment providers, including: Stripe PayPal Orders are processed only after payment has been successfully completed. Tiny's Herbal does not store payment card information. 7. Shipping Orders are shipped to the delivery address provided during checkout. Estimated delivery times are provided as guidance only and cannot be guaranteed. Further information can be found in our Shipping Policy. 8. Right of Withdrawal Consumers within the European Union generally have the legal right to cancel their purchase within 14 days after receiving the goods, unless an exception under applicable law applies. To exercise your right of withdrawal, please contact: tinysherbal.nl@gmail.com Returned products must: Be unused Be in their original packaging Be complete Be returned within the legal withdrawal period Refunds will be processed after the returned products have been received and inspected. 9. Warranty Tiny's Herbal guarantees that products will conform to the description provided on the website and meet reasonable expectations of quality. If a product is defective upon arrival, please contact us as soon as possible so we can investigate and provide an appropriate solution. This warranty does not cover damage caused by: Improper use Accidents Normal wear and tear Failure to follow product instructions 10. Limitation of Liability Tiny's Herbal shall not be liable for indirect, incidental or consequential damages arising from the use of our products or website. Our total liability shall never exceed the purchase price of the affected product, unless otherwise required by law. Nothing in these Terms & Conditions limits any rights that cannot legally be excluded under Dutch or EU consumer law. 11. Product Safety Customers should always use candles and home fragrance products responsibly. Never leave burning candles unattended. Keep candles away from: Children Pets Flammable materials Always follow the safety instructions provided with the product. Tiny's Herbal cannot be held responsible for damage caused by improper or unsafe use of its products. 12. Intellectual Property All website content, including: Logos Product photographs Text Designs Graphics is the property of Tiny's Herbal unless otherwise stated. No content may be copied, reproduced or distributed without prior written permission. 13. Privacy Tiny's Herbal processes personal information in accordance with its Privacy Policy. By using our website, you acknowledge that you have read our Privacy Policy. 14. Force Majeure Tiny's Herbal shall not be held liable for delays or failure to fulfil obligations resulting from circumstances beyond our reasonable control, including: Natural disasters Transport disruptions Government restrictions Power failures Internet outages Carrier delays Strikes 15. Governing Law These Terms & Conditions are governed exclusively by the laws of the Netherlands. Any disputes shall be submitted to the competent court in the Netherlands, unless mandatory consumer protection laws provide otherwise. 16. Changes to these Terms Tiny's Herbal reserves the right to modify these Terms & Conditions at any time. The most recent version will always be published on our website. 17. Contact If you have any questions regarding these Terms & Conditions, please contact: Tiny's Herbal Website: https://www.tinysherbal.nl Email: tinysherbal.nl@gmail.com Chamber of Commerce (KvK): 98815520 VAT Number: NL868655302B01 One recommendation When you're ready to launch, add links to all your legal pages in the footer of every page: Privacy Policy Terms & Conditions Shipping Policy Returns & Refund Policy Cookie Policy Contact Us This is standard practice for professional webshops and makes it easy for customers to find important information.

Bekijk de algemene voorwaarden van Tiny's Herbal. Hier vindt u alle informatie over het gebruik van onze webshop, bestellingen en onze leveringsvoorwaarden in Nederland. SHIPPING POLICY A legal disclaimer Shipping Policy Last Updated: 6 July 2026 Thank you for shopping at Tiny's Herbal. We take great care in preparing and packaging every order to ensure your products arrive safely. 1. Order Processing Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed during weekends or public holidays will be processed on the next business day. During busy periods or seasonal promotions, processing times may be slightly longer. 2. Shipping Destinations Tiny's Herbal currently ships within the Netherlands. We may expand shipping to other European countries in the future. If you are interested in shipping outside the Netherlands, please contact us before placing your order. 3. Shipping Costs Shipping costs are calculated automatically during checkout based on the destination and the weight of your order. The applicable shipping costs will always be displayed before payment is completed. 4. Delivery Times Estimated delivery times after dispatch are: Netherlands 1–3 business days Delivery times are estimates only and may vary due to circumstances beyond our control, including weather conditions, carrier delays or public holidays. Tiny's Herbal cannot guarantee exact delivery dates. 5. Shipping Partners Orders are shipped using trusted delivery companies, including: PostNL DHL Other professional courier services when appropriate The carrier may vary depending on the destination and shipping method selected. 6. Order Tracking Where available, customers will receive a shipping confirmation email containing a tracking number after the order has been dispatched. Tracking information may take several hours to become active after shipment. 7. Delivery Address Customers are responsible for providing a complete and accurate delivery address. Tiny's Herbal is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete address information provided by the customer. 8. Damaged Parcels If your parcel arrives damaged, please: Inspect the package immediately upon delivery. Take clear photographs of the damaged packaging and products. Contact us within 48 hours of receiving your order. Please email: tinysherbal.nl@gmail.com We will work with you to find an appropriate solution as quickly as possible. 9. Lost Shipments If your order has not arrived within the expected delivery period, please contact us. We will investigate the shipment with the carrier and keep you informed throughout the process. 10. Failed Delivery Attempts If a delivery cannot be completed because: nobody was available to receive the parcel, the parcel was not collected from a pickup point, or an incorrect address was provided, the parcel may be returned to Tiny's Herbal. Additional shipping costs for resending the parcel may apply. 11. Force Majeure Tiny's Herbal cannot be held responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to: Severe weather Natural disasters Transport disruptions Customs inspections Carrier delays Strikes Government restrictions 12. Contact If you have any questions regarding shipping or delivery, please contact us. Tiny's Herbal Website: https://www.tinysherbal.nl Email: tinysherbal.nl@gmail.com Chamber of Commerce (KvK): 98815520 VAT Number: NL868655302B01

RETOUR- EN TERUGBETALINGSBELEID klik op ons retour en terugbetalingsbeleid voor de details en voorwaarden. REFUND POLICY A legal disclaimer Returns & Refund Policy Last Updated: 6 July 2026 At Tiny's Herbal, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please read our Returns & Refund Policy below. 1. Right of Withdrawal If you are a consumer residing within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise your right of withdrawal, please contact us before returning your products. Email: tinysherbal.nl@gmail.com 2. Return Conditions To qualify for a refund, returned products must: Be returned within 14 days after notifying us of your withdrawal. Be unused and undamaged. Be returned in their original packaging where reasonably possible. Include all accessories or promotional items supplied with the order. We reserve the right to reduce the refund if the product has been used beyond what is necessary to inspect its nature, characteristics or functioning. 3. Products That Cannot Be Returned For hygiene and safety reasons, the following products cannot normally be returned once opened or used: Opened room sprays Opened reed diffusers Used candles Products that have been damaged through misuse Personalised or custom-made products (if applicable) This does not affect your statutory rights if a product is faulty or incorrectly supplied. 4. Damaged or Incorrect Orders Please inspect your order upon delivery. If you receive: a damaged product, the wrong product, or an item that is missing, please contact us within 48 hours of receiving your order. To help us resolve the issue quickly, please include: Your order number A description of the problem Clear photographs of the product and packaging (if damaged) We will work with you to provide an appropriate solution, which may include a replacement, refund or other suitable resolution. 5. Refunds Once we receive and inspect your returned products, we will notify you whether your refund has been approved. If approved: Refunds will be processed within 14 days after receiving the returned products or receiving proof that they have been returned. Refunds will be made using the original payment method whenever possible. 6. Return Shipping Costs If you return a product because you have changed your mind under the legal right of withdrawal, you are generally responsible for the cost of returning the goods, unless otherwise agreed. If the return is the result of: our error, an incorrect item, or a defective product, Tiny's Herbal will reimburse the reasonable return shipping costs where applicable. 7. How to Return a Product Before returning any product, please contact us by email. Email: tinysherbal.nl@gmail.com Please include: Your order number Your name The reason for the return Photographs if the product is damaged or incorrect We will provide you with further return instructions. 8. Exchanges If you would like to exchange a product, please contact us first. Exchanges are subject to product availability. 9. Statutory Rights Nothing in this Returns & Refund Policy affects your legal rights under Dutch or European consumer protection law. 10. Contact If you have any questions regarding returns or refunds, please contact us. Tiny's Herbal Website: https://www.tinysherbal.nl Email: tinysherbal.nl@gmail.com Chamber of Commerce (KvK): 98815520 VAT Number: NL868655302B01

BLog hello beautiful hello beautiful hello beautiful hello beautiful Welcome to our wellness blog, where we explore the latest tips tricks, and products to enhance your well-being. Here, you'll find practical advice and insights to you lead a healthier, more balanced life. Join us on this journey to discover effective strategies and products that can make a positive impact on your wellness routine. Let's cultivate a happier, healthier you together!

This accessibility statement explains Tiny's Herbal's commitment to making our website accessible and usable for all visitors Tiny's Herbal is committed to ensuring that our online store is accessible to people with disabilities. We believe in providing an inclusive and seamless shopping experience for all our customers, regardless of their abilities. Our website is designed to meet the WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines and has been adapted to achieve a level of [A / AA / AAA - select relevant option] accessibility. To enhance accessibility, we have implemented various features, such as: ACCESSIBILITY COMMITMENT Clear and concise alt text for all product images Keyboard navigation and screen reader support High color contrast for improved readability Minimized use of animations and motion Video and audio content with closed captioning

Cookie beleid We gebruiken cookies alleen voor een goede browse ervaring. Zie voorwaarden voor details. Cookie POLICY A legal disclaimer Cookie Policy Last Updated: 6 July 2026 Cookie Policy This Cookie Policy explains how Tiny's Herbal uses cookies and similar technologies when you visit our website. By continuing to use our website, you agree to the use of cookies as described in this policy, unless you have disabled them through your browser or cookie preferences. 1. What Are Cookies? Cookies are small text files that are stored on your computer, tablet or mobile device when you visit a website. Cookies help websites function properly, remember your preferences and improve your browsing experience. 2. Who We Are Tiny's Herbal Website: https://www.tinysherbal.nl Email: tinysherbal.nl@gmail.com Chamber of Commerce (KvK): 98815520 VAT Number: NL868655302B01 3. Why We Use Cookies Tiny's Herbal uses cookies to: Ensure our website functions correctly. Keep your shopping cart active. Remember your preferences. Improve website performance. Analyse visitor behaviour. Help protect our website against fraud. Improve your shopping experience. 4. Types of Cookies We Use Essential Cookies These cookies are necessary for the operation of our website. They enable features such as: Shopping cart Secure checkout User login (where applicable) Website security Fraud prevention These cookies cannot be disabled because the website would not function correctly without them. Functional Cookies These cookies remember your preferences, such as: Preferred language Region Cookie settings They improve your browsing experience but are not strictly necessary. Analytics Cookies If enabled, we use analytics services such as Google Analytics to understand: Which pages are visited How visitors use our website Which products are most popular How we can improve our website Analytics cookies collect information anonymously where possible. Marketing Cookies Marketing cookies may be used by advertising partners to show relevant advertisements on other websites. Tiny's Herbal only uses marketing cookies if you have given your consent. 5. Third-Party Cookies Some cookies are placed by third-party services integrated into our website, including: Wix Stripe PayPal Google Analytics (if enabled) Google Fonts (if enabled) These providers have their own privacy and cookie policies. 6. Managing Cookies You can manage or delete cookies at any time through your browser settings. Most browsers allow you to: View stored cookies. Delete cookies. Block all cookies. Block cookies from specific websites. Please note that disabling certain cookies may affect the functionality of our website. 7. Cookie Consent When you first visit our website, you may be presented with a cookie banner allowing you to: Accept all cookies. Reject non-essential cookies. Manage your cookie preferences. Your choices can usually be changed at any time through the cookie settings available on our website. 8. Changes to this Cookie Policy Tiny's Herbal may update this Cookie Policy from time to time. Any changes will be published on this page with an updated revision date. 9. Contact If you have any questions regarding this Cookie Policy, please contact us. Tiny's Herbal Website: https://www.tinysherbal.nl Email: tinysherbal.nl@gmail.com Chamber of Commerce (KvK): 98815520 VAT Number: NL868655302B01

Tinys Herbal is opgericht door Tiny Duyen, in eerste instantie als hobby. Door de vele enthousiaste reacties op haar producten besloot ze van haar passie haar werk te maken en er vol voor te gaan. Met 100% van haar creativiteit en energie maakt Tiny bijzondere, duurzame producten met een persoonlijke uitstraling. Van sfeervolle handgemaakte kaarsen tot geurverspreiders met een unieke twist. Bij Tinys Herbal draait het om creativiteit en producten die met zorg en aandacht worden gemaakt. OUR STORY Tiny's Herbal is dedicated to providing a harmonious blend of nature and wellness in every handcrafted product. Our commitment to using natural ingredients and ethically sourced materials ensures a guilt-free indulgence in our natural soaps, candles, solid perfumes, and pillow sprays. Immerse yourself in a world of eco-conscious self-care experiences with us. At our small handmade wellness business in Vietnam, we believe in nurturing both people and the planet. Each of our products is crafted with care using natural, locally sourced ingredients that promote self-care, balance, and a return to simplicity. Rooted in compassion, we proudly donate 5% of every sale to local animal shelters, helping to care for the many stray and rescued animals in our community. When you support us, you're not only investing in your wellness—you’re also making a difference in the lives of vulnerable animals across Vietnam. Meet the fur babies your donations & purchases have saved We were founded by 2 core beliefs, creating ethical-natural-affordable wellness products and giving to helpless animals in Ho Chi Minh city. As promised, 5% of our monthly sales goes to local animal shelters that saves strays and abandoned pets. Some were rescued and now live at our factory. All were possible because of our amazing customers and partners. Teddy Adopted with his sister Mochi from a poodle litter. He has a little defective nether region that will need surgery when he grows. Mochi Amazing little girl, adopted with her brother Teddy. Likes to annoy him. Muc's Litter A litter adopted from an abandoned factory. Chummy She was picked up from a garbage dump by a canal. Hexi & Bi Two sisters, Hexi had a fall when she was a pup that stunted her growth. Muoi Adopted from a local restaurant that no longer wanted her. Happy Adopted from a landlord that no longer wanted her. She has a broken leg and survived a bursted uterus due to an infection. Daisy Rescued from the same landlord as Happy. She was going crazy due to being locked up in a small cage 24/7. Ben Adopted from a breeder that no longer wanted him due to his sensitivity to heat and his immense appetite. Alvin Adopted from a litter at an abandoned factory Theodore Adopted with Simon, he survived a horrendous Parvo treatment as a pup and an infection on his nape. Simon Adopted with his brother Theodore Bi She had a kidney failure that took away the tip of her tongue and needs special treatment and IV fluids daily. Khoai Mi Given away as his owner no longer wanted him. Muoi A stray that came to our factory and was sneaking food from us. So we took her in permanently. Lily's Litter A litter of Phu Quoc pups from an abandoned factory. Miso & Mochi Two kittens that was found living in the ceiling space at an apartment. Charlie He was abandoned when his owner went back to Korea during Covid. He also suffer from kidney failure that needs special treament daily. Summer Founded at a park during the rainy season. Teemo Found her by her mother's body as the only surviving kittten. OUR AMAZING PARTNERS OUR AMAZING PARTNERS OUR AMAZING PARTNERS OUR AMAZING PARTNERS To play, press and hold the enter key. To stop, release the enter key.

We only use your data to ensure shipping to the right adress and confirming orders and payments. PRIVACY POLICY A legal disclaimer Privacy Policy Last Updated: 6 July 2026 Welcome Welcome to Tiny's Herbal. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Tiny's Herbal collects, uses, stores and protects your personal information when you visit our website or purchase our products. By using our website, you agree to the practices described in this Privacy Policy. 1. Company Information Tiny's Herbal Website: https://www.tinysherbal.nl Email: tinysherbal.nl@gmail.com Chamber of Commerce (KvK): 98815520 VAT Number: NL868655302B01 2. Personal Information We Collect When you visit our website or place an order, we may collect the following personal information: Full name Billing address Shipping address Email address Telephone number Order history Payment confirmation Customer support communications We may also automatically collect: IP address Browser type Device information Shopping cart information Cookies Website usage statistics 3. Why We Collect Your Information We use your personal information to: Process your orders Deliver your products Process secure payments Provide customer support Send order confirmations and shipping updates Improve our website and customer experience Prevent fraud Comply with legal and tax obligations If you subscribe to our newsletter, we may occasionally send promotional emails. You may unsubscribe at any time. 4. Payment Processing Payments are securely processed by trusted third-party payment providers, including: Stripe PayPal Tiny's Herbal does not store your credit card or bank card information. 5. Shipping To deliver your order, we may share your delivery information with shipping companies such as: PostNL DHL Other logistics partners where applicable Only the information necessary to complete your delivery is shared. 6. Website Platform Our webshop is hosted by Wix.com Ltd. Wix provides the online platform that enables us to sell our products and securely process customer orders. Your data may be stored through Wix's secure servers and databases. Wix processes personal data in accordance with applicable data protection laws. 7. Cookies Tiny's Herbal uses cookies to: Keep your shopping cart active Remember your preferences Improve website performance Analyse website traffic Provide secure checkout Improve your shopping experience You may disable cookies through your browser settings. Some website functions may not work correctly if cookies are disabled. 8. Third-Party Services Our website may use services provided by: Wix Stripe PayPal Google Analytics (if enabled) Google Search Console Google Fonts (if enabled) Each provider processes personal data according to its own privacy policy. 9. Data Retention We retain your personal information only for as long as necessary to: Complete your orders Provide customer support Meet Dutch accounting and tax obligations Comply with applicable legislation 10. Data Security We take appropriate technical and organisational measures to protect your personal data against: Unauthorized access Loss Misuse Disclosure Alteration Although we take reasonable precautions, no system can guarantee complete security. 11. Your Rights Under the General Data Protection Regulation (GDPR), you have the right to: Access your personal data Correct inaccurate information Request deletion of your data Restrict processing Object to processing Request a copy of your personal data (data portability) Withdraw your consent where applicable To exercise these rights, please contact us at: Email: tinysherbal.nl@gmail.com 12. Marketing If you subscribe to our newsletter, we may occasionally send information about: New products Promotions Seasonal collections Company news You can unsubscribe at any time using the unsubscribe link included in every email. 13. Children's Privacy Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. 14. Changes to this Privacy Policy Tiny's Herbal reserves the right to update this Privacy Policy at any time. The latest version will always be published on this page. 15. Contact If you have any questions regarding this Privacy Policy or how we process your personal information, please contact: Tiny's Herbal Website: https://www.tinysherbal.nl Email: tinysherbal.nl@gmail.com Chamber of Commerce (KvK): 98815520 VAT Number: NL868655302B01 I recommend using this as your first page. For the remaining four documents (Terms & Conditions, Shipping Policy, Returns & Refund Policy, and Cookie Policy), I can make them similarly detailed and ready to paste into Wix. Keeping each one separate makes them easier for visitors to find and update later.

Stuur ons een email indien er nog vragen zijn. infotinysherbalnl@gmail.com Contact information First name* Last name Email* Address Phone Additional information Submit Opening Hours Mon - Fri 8:00 am – 8:00 pm Become our partner Become our partner Become our partner Become our partner If you would like to collaborate with us in becoming one of our many partners, please leave your information below and our team will reach out to you shortly. Brand* Contact Person Name* Email* Social Media Handle Phone number Additional Infomation Submit